Privacy Policy

This policy describes how we collect, use, and process any personal data you provide us, or we collect from you.

We use reasonable organisational, technical, and administrative measures to protect the confidentiality, integrity, and availability of personal data.

We may change this policy at any time. If we make any changes, we will post them here. If changes affect your rights, we will inform you in advance.

What personal data do we process?

Mailing List

When you join our mailing list, we receive:
- Your email address
- Your name

Communication

When you communicate with us, we may receive: - Your name
- Contact information
- Email address
- Social account information
- Information you share or submit

How do we use personal data?

We process your personal data to provide you with our services, solve any services-related issues, and ensure that you receive the best customer experience possible.

We collect and process your personal data for the following purposes:

Services

To deliver and facilitate delivery of services to the user. We may process your information to provide you with the requested service.

Communication

Inform about our services and provide support, answer questions, and process requests

Invoicing

Send invoices and process payments for the services

Improvement

Analyze, improve, and develop our website and our services

Legal interests

Protect our legal interests, such as enforcing our terms or agreements and complying with any applicable law

How do we share personal data?

We could not run our business without the partners who provide us their services, so we may share your personal data with communication, email distribution, hosting, billing and payment processing, IT, financial, legal, fraud detection service providers, etc.

We may transfer personal data to service providers that are located outside the European Union. In this case, we will ensure a sufficient level of protection and adequate guarantees and ask the service provider to comply with the data protection laws.

Legal basis for data processing

The legal basis for personal data processing is:

Performance of the contract

This happens when we provide our services

Your consent

If you have consented to receive promotional materials

Compliance with a legal obligation

For VAT purposes or when we respond to a legal request

Our legitimate interests

To detect fraud or analyse and improve our services

How long do we keep personal data?

We will retain personal data for as long as necessary to achieve the processing purposes unless longer retention is required or permitted by applicable law. For example, we shall keep information to meet tax requirements.

If personal data is processed based on consent, we will process personal data as long as the consent is valid and has not been revoked.

Your rights

Subject to any exemptions provided by law, you have the following rights regarding personal data:

Access data

Access your personal data and receive information about the data we process

Request correction

If the data is incorrect, you can request correction

Right to erasure

You may request to delete data or request the termination of the processing of personal data. Please note that there may be exceptions to this right, for example, if we have a legal obligation to retain personal data

Withdraw consent

If processing is based on consent (for example, we send marketing emails), you can revoke consent at any time

Submit complaint

Submit a complaint to the supervisory authority. Please contact us first to resolve any concerns

We cannot delete personal data that we must retain by law or have compelling legitimate interests in keeping such personal data (to the extent applicable law permits us to retain such personal data).

Contacts

If you have any questions about personal data or this policy, or if you would like to file a complaint about how we process your personal data, please email us.

Access data

Suites 10 & 11 - The Hive Bell Lane, Stevenage, Herts, England, SG1 3HW

Effective as of 23 December 2022.
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